Product Care
Apparel:
Please give love to your new fabulous apparel, kids wear included.
We recommend you wash them in cold water inside out on
low and hang dry them to avoid shrinking and increase longevity
of the design. Please do not iron on the prints.
Bags:
Hand wash and hang dry.
Enjoy!
To Order
We accept credit card payment through our secure shopping
cart via Paypal.
Shipping
Orders are filled and shipped once a week - generally every Wednesday. All
orders are shipped via United States Postal Service. All shipping costs are based on location and count.
You can expect your order to arrive within 5-7 business
days. Products that are made-to-order might take up to
3 weeks for production and delivery.
Here are the breakdown of shipping cost for within USA:
From 1-1 piece = $5.00,
From 2-2 pieces = $7.50,
From 3-3 pieces = $10.00,
From 4-more pieces = $14.00 flat rate.
Here are the breakdown for International shipping:
From 1-1 piece = $11.00,
From 2-2 pieces = $15.00,
From 3-3 pieces = $25.00,
From 4-more pieces = $35.00 flat rate.
California residents will have (8.5%) sales tax automatically added to their order. All orders shipping out-of-state do not pay a sales tax.
Return Policy
If for any reason you are not satisfied with your purchase, please send
back the item(s) for an exchange or credit, sorry no cash
refunds.
All exchanges must be made within 30 days of placing your orders. We cannot accept exchanges after the 30 day period.
Return goods must be in perfect unworn/ unused original condition in original packaging that you received them in. Please indicate what you are exchanging and the reason. Please let us know if you would prefer an exchange or store credit.
Your return must be accompanied by a copy of email receipt. Original shipping and handling charges are non-refundable. Upon return we will credit your paypal account. Shipping not included. Returns need be well-packed and insured for the full price of the item and shipped to the following address:
ATTN: RETURNS
KACHING DESIGN
113 HOFFMAN AVE
SAN FRANCISCO
CA 94114
All clearance sales are final, no returns or credit.
.
KACHING DESIGN MUST be informed within 7 days of delivery of wrong items being shipped or of defective goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.
Please send the item back to us and include your receipt with the item, we’ll reimburse you for the cost of shipping. We will ship the correct item to you asap.
In order to process your exchange please incude your name, email address and order number along with the items that you are exchanging.
If you have any other questions or concerns about exchanges please feel free to contact us.
Out of Stock Policy: If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail of shipping schedule. If this is not satisfactory, we will give you a full refund.
WHOLESALE
Wholesale orders are shipped according to item availability and as arranged with each retailer. Other shipping arrangments can be made in advance.